Refund Policy

Refund Opportunity

You can return the product you bought from the shop.antebies.com site with your invoice within 8 days from the date the product was delivered to you. In return transactions, the "Purchase Contract" is carried out within the framework of the provisions of Article 7.

The products to be returned must be in their original packaging, unused, undamaged and resellable.

Free Returns/Exchanges

Shipping fee for Return/Exchange products is covered by our company. In order to benefit from free shipping, you must deliver your package to us with the Yurtiçi Kargo free return code  _____________ For returns sent with other shipping companies, the shipping fee belongs to the buyer.

Return Conditions

We do not accept the return of products whose original packaging has deteriorated, whose labels have been removed, which have lost their merchantability and which cannot be purchased by another customer. Underwear can be returned if they are unpacked, untested, intact, unused.

The original of the invoice and all copies of it must be sent with the product you want to return and the return section at the bottom of the invoice must be signed. Returns are not accepted for non-prepaid products.

Return Shipping

The return of the products  must be notified by an e-mail to the siparis@antebies.com  e-mail address within the specified time.

In the content of the e-mail to be sent regarding the return, you must specify your return request and specify the reason for the return against the product code / model / size of the product you want to return.

Refund Process

Upon approved return requests, the customer will be provided with instructions for the return process.

The customer must fully and securely pack the product in its original packaging and return it in accordance with the return instructions for the return process.

Return Review

The compliance of the products to be returned with the return conditions will be examined and checked by us.

As a result of the inspection, the refund request will be approved and the refund payment will be made to the customer.

Refund Payments

Once the refund request is approved, the refund payment will be made by the method by which the payment was made.

Refund payment will be made within 15 days after the completion of the refund process. The reflection of the payment to the account will be processed within the framework of the policies and procedures of the payment channel (debit / credit card).

Exchange Conditions

Exchange can only be made on gift products. You can exchange your gift item  within ___ days by sending us an exchange card. The exchange can only be made with another product in the same product, in a different size or equivalent (at the same price and quantity).

Exchange Shipping

The replacement of the product  must be notified by an e-mail to the siparis@antebies.com e-mail address within the specified period.

In the content of the e-mail to be sent regarding the exchange, you must specify your exchange request and specify the product details to be exchanged against the product code / model / size of the product you want to return.

Customer Communication

Throughout the return process, the customer will be provided with regular updates and information will be provided that they can contact our customer support team in case of any questions or issues with the refund request.